TechSee

APRIL 10, 2019

In the highly competitive telecom industry, customer experience is a critical factor in building and maintaining a competitive advantage. A recent report by Forrester takes this concept one step further by proving that improving customer experience in telecoms delivers a boost to all KPIs.

Customer Experience 154

Customer Experience Omnichannel Customer Centricity Social Media 154

Customers That Stick

MAY 13, 2015

Cable companies are seeing their competitive advantage reduced to controlling the cable itself, and little else. How long before someone figures out a wireless or other technology that makes cable the old tech? Cable company leaders must invest in a customer-centric culture. But how long before that is at risk?

Customer Service 146

Customer Service Poor Customer Service Wireless 2015 146

SurveySensum

JUNE 29, 2023

Anticipating Future Needs Analyzing your customer needs and market trends helps you stay ahead and develop innovative products and strategies. Just like how Apple anticipated the demand for wireless headphones and launched AirPods, meeting emerging customer needs and preferences. And guess what?

Customer Satisfaction 52

Customer Satisfaction Insights Marketing Exceptional Customer Service 52

Michel Falcon Experience

JANUARY 10, 2019

I’m looking for a competitive advantage with proven strategies, not advice from someone who just recites what they read online. Eventually, I created something I now refer to as The 3 Common Customer Personality Types. Let’s pretend James Bond was your customer. I’m an operator, just like you!

Customer Service 151

Customer Service 2019 Workshop Wireless 151

Pointillist

SEPTEMBER 10, 2020

In this post, I’ll discuss how organizations are using customer journey orchestration to improve personalization decisions across all channels and touchpoints, enhance CX and achieve their business goals. What is Customer Journey Orchestration? Customer expectations for personalization have evolved immensely.

Customer Journey 128

Customer Journey Touchpoint Interaction Customers 128

Storyminers

JULY 6, 2020

His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. Bob Thompson. Bruce Temkin. Frank Eliason.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

His Customer Insight work is focused on developing innovative segmentation, targeting, analysis, and measurement solutions. Arie’s key consulting clients included: Prodigy, Safeway, FedEx, USAA, Capital One, BT Wireless (O2), Sumsung Card, LG Capital, and many more. Bob Thompson. Bruce Temkin. Frank Eliason.

Customer Service 52

Customer Service Customer Experience Magazine Books 52