SurveySensum

JULY 14, 2020

Currently, he is serving as the Director of Customer Success at Kustomer and an Advisor at The Success League. He specializes in customer success, customer experience, SaaS start-ups, B2B & B2C marketing strategy, and e-commerce. Blake Morgan – Customer Experience Futurist, Keynote Speaker, Author.

2020 132

2020 Customer Experience Magazine Consulting 132

CloudCherry

AUGUST 30, 2018

However, when you start to pull in customer transactional data from a CRM (like average revenue per user) and tie that to both survey responses and key drivers, predictive analytics become tied deeply to both the finances and the actions of customers —not just what customers say they will do.

NPS 150

NPS E Commerce Financial Contact Center 150

BirdEye

OCTOBER 5, 2023

The stakes are high, with 91% of customers admitting they'd switch to a competitor following a poor customer experience. By getting inside the minds of your customers, you’ll gain actionable insights to craft a brand image that resonates, engages, and stands out from the competition.

Measurement 63

Measurement Brands Social Media Net Promoter Score 63

SurveySensum

NOVEMBER 7, 2023

That’s why this should come as no surprise that the quality of mobile customer experience you provide to your customers has a profound impact on satisfaction, loyalty, and overall business performance. Well, you can start by scrolling down and exploring the 9 proven ways to improve your mobile customer experience.

Customer Experience 52

Customer Experience 2023 Multi-Channel E-support 52

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience.

Customer Service 59

Customer Service Customer Experience Magazine Books 59

Storyminers

JULY 6, 2020

We’re honored to be honored for our work alongside so many of our customer service and customer experience colleagues. Customer Experience (CX) has catapulted into one of the most important aspects of determining business success. At Netomi, we deeply care about improving the customer experience.

Customer Service 52

Customer Service Customer Experience Magazine Books 52

CSM Magazine

JULY 27, 2015

Three C-Level telco speakers will be sharing their vital view on implementing a successful CEM programme at Customer Experience Management (CEM) in Telecoms World Summit 2015 which will be held from 13-14 August 2015 in Singapore. Rebecca Eclipse, Chief Customer Experience Officer, Globe Telecom, Philippines.

CEM 40

CEM 2015 E-support Customer Centricity 40

SurveySparrow

NOVEMBER 30, 2020

Here’s a customer experience survey created using SurveySparow to help strengthen customer relationships, this improving customer experiences. Isn’t that a good enough reason to realize the importance of customer experience? Artificial Intelligence.

Customer Experience 52

Customer Experience Customer Journey Mapping E Commerce Multi-Channel 52

Experience Matters

APRIL 7, 2015

1) Company Overview: Clarabridge’s customer experience management platform helps hundreds of the world’s leading brands understand and improve the customer journey. Our services team has helped with over 1,000 customer experience management initiatives. Clarabridge.

2015 97

2015 Multi-Channel 2014 CEM 97

Wootric

SEPTEMBER 18, 2019

With new product enhancements, Wootric empowers CX champions to evangelize and democratize insights from customer and employee journey feedback, at scale. New product highlights: Machine Learning Insight Across CX Data Sources. The CXInsight product analyzes each comment in the context of industry and customer terminology.

Insights 40

Insights Net Promoter Score Customer Experience E Commerce 40