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Leading Customer Experience as a Team Sport

ClearAction

In competitions like the Super Bowl and World Cup, every player knows how they contribute to winning. In businesses, governments, and nonprofits, “winning” is a matter of meeting or exceeding customer expectations. Strategic impact means you’re creating competitive advantages for your enterprise.

Sports 71
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West Monroe - Untitled Article

West Monroe

Only then can they turn inconsistent, uncoordinated and transactional experiences into a purposefully designed, well-orchestrated, and customer-focused one. Each state has its own laws and processes that govern how Medicaid Managed Care contracts are structured and awarded. Some key actions include: Be digital.

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Top 150 Global Customer Experience Thought Leaders and Influencers of 2020

SurveySensum

Mila Widyani – Head of Customer Experience at CIMB Niaga. A Customer Experience Thought Leader and Influencer, Mila Widyani is a dynamic professional who strongly believes that CX is the key to driving a sustainable competitive advantage in today’s economy. She is the Sr. LinkedIn : [link]. Website : [link].

2020 132