Wave Goodbye to 2020: What’s in store for 2021?
CSM Magazine
DECEMBER 2, 2020
Recent government figures show that the proportion of adults who travelled to work decreased by 5 percentage points, to 60%, and the proportion who worked from home increased to 25%, the highest since the beginning of August 2020. Surges in e-commerce and speedy adoption of digital services have changed customer behaviour.
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