ShepHyken

JANUARY 25, 2021

Some loyalty programs create emotional connections. The author focuses on retail, but I see this way of thinking working for just about every type of business. 5 Step Plan to Create the Perfect Guest Experience by Patrick Landman. Substitute the word guest for customer, client, member, patient, etc.,

2021 157

2021 Article Customer Service Guest Experience 157

Experience Investigators by 360Connext

JULY 16, 2019

One day of customer experience discussion does not make a customer-focused company. How often do you discuss customer experience strategy in your regular communications to employees? Not enough to make a difference to your customers. We tend to get excited about customer experience projects.

Customer Experience 110

Customer Experience 2019 Guest Experience Hospitality 110

ShepHyken

OCTOBER 3, 2016

But he’s also at the forefront of hospitality industry trends, eliminating tipping at most of his restaurants and offering paid parental leave company-wide. Now he’s bringing the Apple Watch into his rebooted Union Square Cafe in Manhattan to level up on customer service in some unexpected ways. Bold words, yes, and I stand by them.)

2016 124

2016 Article Airlines Customer Service 124