Kustomer

JUNE 7, 2022

We must embrace change and adapt quickly to meet today’s consumer expectations for a smart, omnichannel experience powered by a modern CRM—the key to scaling CX, meeting explosive growth, and adapting to change. These businesses started with the right culture, philosophy, and customer-centric CRM platform. Check out more details here.

Customer Experience 98

Customer Experience E-support Omnichannel Contact Center 98

Quadient

JULY 26, 2022

Read on to learn about the various channels and how to choose the right ones to communicate with your customers. What are Customer Communication Channels? Customer communication channels are the various mediums by which organizations connect with their customers. Digital Channels.

Communication 52

Communication 2022 Social Media Omnichannel 52

Kustomer

SEPTEMBER 18, 2020

We must embrace change and adapt quickly to meet today’s consumer expectations for a smart, omnichannel experience powered by a modern CRM—the key to scaling CX, meeting explosive growth, and adapting to change. These businesses started with the right culture, philosophy, and customer-centric CRM platform. Check out more details here.

Customer Experience 52

Customer Experience E-support Omnichannel Contact Center 52

Kustomer

JULY 28, 2022

The modern customer has shrunk their attention span while raising expectations, all the while becoming quick to allow each and every experience to dictate their relationship with a brand. In fact, 79% of consumers say customer service is extremely important when deciding where to shop.

Customer Experience 105

Customer Experience E Commerce E-support Social Media 105

CSM Magazine

JANUARY 13, 2022

It is therefore important that organisations deliver a truly omnichannel service to give consumers choice in how and when they connect and communicate with an organisation, as this is clearly what consumers today expect.”.

Consumers 52

Consumers Customer Service 2021 Customer Service Representative 52

Quadient

JULY 25, 2022

It enables businesses to gain insights to help them focus on what matters most to their customers. A deep understanding of customer behaviors and pain points enables team members, such as customer service representatives, to respond to customer feedback and facilitates collaboration in service of the customer.

Customer Journey 52

Customer Journey Customer Journey Mapping Touchpoint Multi-Channel 52

ProProfs Chat

FEBRUARY 13, 2020

You need to bring together both mobile app payments and loyalty programs for better user and customer experience. 37% of respondents planned to tap their loyalty account through a retailer app, slightly behind the 49% who aimed to download mobile coupons and 46% who expected to look up reviews. It’s not just about retaining customers.

Loyalty 109

Loyalty 2020 Loyalty Programs Social Media 109