Kayako

MAY 13, 2022

Simply put, customer satisfaction measures whether your products and service meet or exceed your buyers’ expectations. Customer satisfaction affects the bottom line because it is a critical predictor of retention and repeat revenue. Fortunately, customers also like to help themselves. Understand What Your Customers Need.

White Paper 110

White Paper E Commerce E-support Customer Satisfaction 110

Team HGS

NOVEMBER 21, 2017

Earlier this year, HGS released a white paper on this year’s top 10 trends in customer service. 8: Virtual Reality, Augmented Reality, and 3D Holograms, highlighting strategies designed to drive the right answer, fast, for your customers—to ultimately result in higher CSAT and NPS scores for your business.

White Paper 52

White Paper 2017 Customer Service Representative Consumers 52

Comm100

JANUARY 19, 2017

According to Ruby Newell-Legner’s book, Understanding Customers, “It takes 12 positive experiences to make up for one unresolved negative experience”. When our customers are unsatisfied with an interaction with or a purchase from our company, the best thing that we can do is apologize to them. Customer Service Representative.

Workshop 87

Workshop Customer Service Representative Events 2018 87

Comm100

JANUARY 19, 2017

According to Ruby Newell-Legner’s book, Understanding Customers, “It takes 12 positive experiences to make up for one unresolved negative experience”. When our customers are unsatisfied with an interaction with or a purchase from our company, the best thing that we can do is apologize to them. Customer Service Representative.

Workshop 80

Workshop Customer Service Representative Events 2018 80

SurveySparrow

MAY 29, 2020

How do you want your customer service representatives to respond to any complaints? White paper. Was it because of some interaction with your brand? Sure, you can check out how your competitors interact with their customers but don’t copy the way they communicate with their customers.

Brands 52

Brands Social Media White Paper Reference 52

Comm100

JUNE 16, 2016

This activity is adapted from Green Rock Customer Connect. Ask one participant to share a customer they serviced the other day; have them share the customer’s name, their most recent purchase, and what they needed help with. Empathize: Use phrases that convey that you understand how the customer feels.

Customer Service Training 67

Customer Service Training Customer Service White Paper Customers 67