BlueOcean
FEBRUARY 14, 2024
Work with your outsourcer to identify and measure CSS-specific metrics (this isn’t an average handle time kind of situation) and give their team a transparent view of your data to be able to measure their own performance effectively. Connecting across all levels of both organizations. How do you outsource that connection?
BlueOcean
FEBRUARY 14, 2024
Work with your outsourcer to identify and measure CSS-specific metrics (this isn’t an average handle time kind of situation) and give their team a transparent view of your data to be able to measure their own performance effectively. Connecting across all levels of both organizations. How do you outsource that connection?
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BlueOcean
OCTOBER 4, 2023
Things like lifetime customer value/cost of customer churn come into play beyond the straight dollar-for-dollar cost of an agent hour. Your customers expect the same brand experience they have at every other moment in their journey—your website, your storefront, your marketing.
CSM Practice
SEPTEMBER 16, 2021
Without that crucial information, you can’t develop an effective customer retention strategy. Enter: Customer Lifetime Value. This metric can act as the starting point for your sales and marketing efforts – and it’s one you can’t afford to skip over. What is Customer Lifetime Value?
InMoment XI
JANUARY 4, 2024
Why is the Retail Customer Experience Important The retail customer experience has become increasingly significant in the success and sustainability of any business operating in the modern marketplace. Consumers can quickly become lifetime customers and brand advocates when they have continuous positive experiences with a brand.
BlueOcean
OCTOBER 4, 2021
In fact, many subscription-based services have designed an ease-of-use/self-serve model that benchmarks the customer experience before that subscriber ever picks up the phone, writes an email, connects via live chat, or drops your brand handle into their social media post.
BlueOcean
OCTOBER 4, 2021
In fact, many subscription-based services have designed an ease-of-use/self-serve model that benchmarks the customer experience before that subscriber ever picks up the phone, writes an email, connects via live chat, or drops your brand handle into their social media post.
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