ShepHyken

FEBRUARY 2, 2021

We’re now seeing a paradigm shift in CX that empowers not only the customer but also the employees to shape the experience. Customers who leave positive reviews in a survey allows for opportunities to automatically send follow-up messages and offers for these happy customers to join your rewards program, for example.

Rewards Programs 106

Rewards Programs Poor Customer Service Feedback ROI 106

Up Your Service

MAY 3, 2017

But a whole other degree of devoted customer exists: The brand evangelist, described as the kind of traveler who feels so connected to a company that they proactively share their positive experiences with others. In today’s connected world, customer service experiences — especially the bad ones — often spread like wildfire.

Hospitality 74

Hospitality Travel Brands Airlines 74

Optimove

JULY 20, 2023

Assign priorities to channels and devices: Identify the channels that will bring in the most customers and prioritize. Enhance customer support: Avoid losing customers due to poor customer service. Measure data/performance: Utilize KPIs to track customer data.

Omnichannel 40

Omnichannel Marketing Social Media Rewards Programs 40