Strativity
NOVEMBER 20, 2019
Throughout Strativity’s 17+ years in CX consulting, we’ve developed fundamental principles to help our clients avoid roadblocks and accelerate success with their customer experience initiatives — and now we’re sharing what we’ve learned with CX leaders like you. Build understanding and engagement with Customer Journey Mapping.
SurveySensum
JULY 14, 2020
He is the author of ‘Be Your Customer’s Hero’, the founder of the popular Customers That Stick® blog, the Co-Host of the Crack the Customer Code podcast, and the creator of multiple virtual training courses on customer service and experience. LinkedIn : [link]. Website : [link]. LinkedIn : [link].
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COPC
AUGUST 16, 2022
Evaluate interactions from the customer’s perspective. Turn your quality assurance program into a trusted source for customer insight. A quality assurance program offers one of the best windows into the customer experience. Measure Three Quality Metrics vs. One Overall Score.
ClearAction
DECEMBER 12, 2017
“By using a Reality Map, our project team solved a systemic customer challenge in less than two months, with a huge impact on revenue”, explained Kimberly Dunwoody, Director of Global Customer Experience Design Strategy at Western Union. Originally published on CustomerThink and MyCustomer.
Wootric
FEBRUARY 14, 2019
Why we love Colin: He’s a keynote speaker, best-selling author of several books such as The Intuitive Customer: 7 Imperatives For Moving Your Customer Experience to the Next Level , the CEO of Beyond Philosophy , and Co-Host of The Intuitive Customer Podcast. A CX Consulting. Joey Coleman. Melinda Gonzalez.
Chattermill
AUGUST 29, 2018
Redshift comes with Amazon’s reliability, and partners with other businesses to provide cross-platform business intelligence, data integration and consulting. Customers like Hello Fresh, Deliveroo and TransferWise already use and love Chattermill, because it helps them create the CX they need to boost their NPS numbers and customer loyalty.
Chattermill
AUGUST 29, 2018
Redshift comes with Amazon’s reliability, and partners with other businesses to provide cross-platform business intelligence, data integration and consulting. Customers like Hello Fresh, Deliveroo and TransferWise already use and love Chattermill, because it helps them create the CX they need to boost their NPS numbers and customer loyalty.
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