West Monroe

JANUARY 23, 2022

The utility business model is changing in response to political, environmental, consumer, and cybersecurity pressures. The following actions can help: Planning: Utilities are undertaking comprehensive multi-perspective business case models to inform the design of customer DER programs. Taking action.

2022 40

2022 Transportation Telecommunications Wireless 40

Magellan Solutions

DECEMBER 10, 2019

Regardless of the channel and the type of customer service you need, whether it is voice or non-voice function, contact centers got your back! . In fact, based on a survey commissioned by RightNow and conducted by Harris Interactive , 73% of consumers trust a brand that has friendly customer service representatives.

Customer Service 98

Customer Service Contact Center Multi-Channel Social Media 98

Experience Matters

APRIL 7, 2015

We work with global 5,000 clients to create multi-channel, multi-lingual feedback and research programs that engage customers, empower employees, deliver a compelling respondent experience, and provide high Return on Investment. Confirmit. We want companies to believe they can be VoC heroes. Real Time Web Engage.

2015 97

2015 Multi-Channel 2014 CEM 97

Currency Alliance

NOVEMBER 17, 2020

The sixth trend – to be present and compete in marketplaces – will become a new, but pressing objective for brands that have been operating in silos – since it is now patently clear that customers are interacting with brands beyond the brands’ own channels. Continued evolution to being truly customer-centric. travel or luxury goods).

2021 52

2021 Loyalty Loyalty Programs Travel 52

Grade.us

JUNE 2, 2020

When you’ve invested in review management, on the one hand, you’re deciding to proactively generate reviews from your customers to drive loyalty, celebrate your happiest evangelists, and create valuable user generated marketing materials. How do reputation management software solutions help? 100 locations/clients included.

2020 47

2020 Management Net Promoter Score Multi-Channel 47

Circular Edge

MAY 10, 2022

Executives are generally focused on outcomes — using information to achieve objectives, like increasing efficiency, reducing costs and responding to changing consumer needs or market conditions. Restaurants and hospitality. There are multiple deployment options for cloud ERP , including single-tenant and multi-tenant.

Financial 52

Financial Multi-Channel Information Management 52