Contact Center Customer Care Insights Virtual Agent 
SaleMove
JANUARY 20, 2021
In our previous blog in The Times They Are a-Changing: Talent in the Contact Center Series , we discussed how virtual agents, or bots, are transforming the contact center workplace, pushing live human agents to become strategic troubleshooting experts and managers to become agent coaches.
SaleMove
JANUARY 20, 2021
In our previous blog in The Times They Are a-Changing: Talent in the Contact Center Series , we discussed how virtual agents, or bots, are transforming the contact center workplace, pushing live human agents to become strategic troubleshooting experts and managers to become agent coaches.
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BlueOcean
OCTOBER 22, 2020
When the world hit the pause button in the face of COVID-19, putting our client’s customer care programs on hold wasn’t an option. By creating that feeling through mock calls, the trainee has the chance to work through their nerves without exposing a “real” customer to their first anxious efforts. Request a download here.
Pointillist
SEPTEMBER 28, 2021
According to Forbes, poor customer service is costing businesses more than $75 billion a year. The pressure to reduce contact center costs is immense. But many contact center leaders struggle to achieve these outcomes while simultaneously improving customer satisfaction.
Playvox
MARCH 19, 2024
Some of the most common uses of AI have been game changers: Virtual assistants like Siri guiding us on our way and finding information in an instant Fraud detection from our financial institutions Medical diagnoses and healthcare Contact centers are no exception and stand to gain significant business and operational benefits from AI.
CSM Magazine
MARCH 15, 2024
Integrating workforce optimisation into the contact centre was a game-changer for them, enabling real-time monitoring, smarter scheduling, and continuous performance improvement. With advanced analytics seamlessly built into AXP, agents have the tools to turn insights into action, executing on a vision of unparalleled customer care.
Kustomer
JUNE 27, 2022
What Are the Benefits of Customer Service Software? Customer service tools can transform customer service for companies of any size. Utilizing these tools enables faster, more efficient, personalized support while still imparting a brand-specific and customer-centric experience.
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