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Playvox
AUGUST 15, 2022
Contact centers succeed or fail on agent performance. Today’s top-performing contact center leaders know remote workforce training and agent engagement are the new imperatives for performance optimization. Recent research by Playvox sheds new light on the state of contact center remote work.
Playvox
OCTOBER 12, 2022
For many remote contact centers, it’s time to shift into a busier season, when the stakes are especially high for customer experience. Most people, including customer service agents, are ready for a restart, which makes now the perfect time for contact center leaders to revisit their remote work playbooks.
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TechSee
AUGUST 14, 2023
As the host of The Modern Customer Podcast , she explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Their knowledge and impact is constantly reshaping the service industry.
NICE inContact
OCTOBER 10, 2019
86% of consumers will immediately quit doing business with a company because of a bad customer experience 73% of dissatisfied customers cite incompetent, rude, and “rushed” service as the #1 reason for leaving a brand Companies with a social customer service program experience a 7.5% Am I a creature of habit?
Playvox
SEPTEMBER 14, 2021
The best way to motivate people is to give them meaning, purpose, and an understanding of how their work contributes to a company’s overall success. The role of a contact center employee is often stereotyped as monotonous and requiring little skill. What is Culture? A common mistake is to confuse job perks with company culture.
ProProfs Chat
OCTOBER 31, 2018
Citing a study by the leadership advisory and executive search services provider, Davis said only 39% of firms that claim to be customer-centric actually have senior-level executives championing customer experience marketing. In 2017, United Airlines went viral when a passenger was forcibly removed in an overbooked flight.
LiveChat
NOVEMBER 16, 2018
The last decade has been defined by the customer becoming the center of nearly every business initiative. This intense customer focus has paid off for those who’ve gotten their customer experience just right. On the other hand, poor customer service can cost companies dear. Make it easy for your customers to: Spot trouble.
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