Culture Customer Retention Feedback Poor Customer Service 
GetFeedback
DECEMBER 21, 2018
Learn about the top two customer surveys for predicting and increasing customer retention. Anytime a customer cuts ties, you experience the negative impact of customer churn. Here are 40 customer retention statistics that reinforce the growing need for customer experience management.
Thematic
AUGUST 21, 2023
If you're learning about analyzing customer feedback and voice of customer , then it won't be long before you come across the term 'feedback loop' This post breaks down what a feedback loop is, why it's an essential part of customer experience, and how to ensure success when implementing one in your own work.
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Thematic
MARCH 27, 2024
A focus on customer acquisition often overshadows the vital task of retention. A shocking 66% of consumers end relationships with companies due to poor customer service. This highlights a disconnect: Customers crave positive experiences, yet businesses sometimes must listen proactively. The consequence?
CSM Magazine
OCTOBER 25, 2023
When customers have a positive and satisfying experience, they are more likely to return, increasing customer retention. Word of Mouth : Satisfied customers are more likely to become brand advocates. They recommend your services to friends and family, thereby expanding your customer base.
Retently
MARCH 10, 2022
Great customer success is perhaps the single greatest defense you have against high churn. Some of the areas where the churn rate is affected most significantly are during the Onboarding, Product Adoption, Customer Retention , and Product Expansion stages. Be proactive: monitor customer health and contact them when it drops.
Magellan Solutions
OCTOBER 6, 2023
Heads up: Two-thirds of customers will IMMEDIATELY QUIT doing business with a brand if that brand provides POOR CUSTOMER service ! Consequently, this means decrease in loyal customers and eventually profit loss. Reduced Errors : Quality control prevents customer dissatisfaction and mistakes from happening again.
SurveySensum
FEBRUARY 20, 2024
Because if you don’t know what your customers need and expect, then how would you be able to serve them better? And the best way to understand your customers is by gathering feedback straight from them. Take advantage of different types of surveys at different touchpoints of the customer journey.
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