Totango

FEBRUARY 22, 2021

Amid the constant changes from the COVID-19 pandemic last year, our customers changed the game in their own industries, adapting to the unknown with resilience and innovation by transforming their customer interactions at unprecedented speed. What’s Next?

Customer Success 62

Customer Success 2020 Hospitality 2003 62

Kerry Bodine

MAY 11, 2020

You can also compare operational, financial, and customer-feedback data from before the pandemic and with those that you’re collecting now — and look for directional changes. How have our competitors’ experiences changed? Just don’t skip those interviews!

Customer Experience 122

Customer Experience Fashion Government Call Center 122

Kustomer

SEPTEMBER 3, 2020

Depending on the problem or the customer, they could communicate their issues through a variety of channels in a variety of different points of the journey. The customer is always going to give feedback and voice their opinions of their customer experience, whether through company channels or on their own.

Marketing 52

Marketing Effort Score Metrics Loyalty 52

CSM Practice

MAY 13, 2020

At CSM Practice, we are following the Covid-19 situation and its impact on customer success closely. And as we collectively work together to lower the curve, we would like to provide some guidance based on best practices to smoothen customer journeys during the Coronavirus pandemic. 1. Be Customer-Centric.

Customer Success 128

Customer Success Customer Centricity Financial Metrics 128

SurveySparrow

JANUARY 24, 2020

But here is another thing about NPS, it is not something that you send once in a year for a customer, but something that you should do regularly. Because the emotions of your customer change based on the experience they are having about your brand. Closing the feedback loop is everything when it comes to surveys.

NPS 52

NPS 2020 Net Promoter Score Feedback 52

CSM Practice

MAY 16, 2020

At CSM Practice, we are following the Covid-19 situation and its impact on customer success closely. And as we collectively work together to lower the curve, we would like to provide some guidance based on best practices to smoothen customer journeys during the Coronavirus pandemic. 1. Be Customer-Centric.

Customer Success 52

Customer Success Financial Metrics Customer Centricity 52

SurveySparrow

APRIL 3, 2020

Once you create all these personas, ensure that they are different from the others and also represent a decent size of customers who are in that range. Having clear buyer personas will help you during each stage of the customer journey. Talk to prospective customers. Benefits of Creating Buyer Personas. 5 Better leads.

B2C 52

B2C B2B Magazine Information 52