AskNicely

OCTOBER 10, 2017

One of the many great things about Net Promoter Score (NPS) is that it takes next to no time to get started. If you want a picture of overall customer happiness, then survey a subset of your customer base periodically and see which way your score is heading. And it’s definitely doable in 5 minutes.

NPS 60

NPS Net Promoter Score Loyalty Programs Feedback 60

SurveySparrow

JANUARY 7, 2021

Customer Engagement in Pre-Covid World. If you think improving customer engagement is child’s play for brands, then you definitely have a wrong idea! Before the pandemic devastated us, most businesses weren’t aware of how to keep customers engaged for the long run. Customer Experience of Safety .

Customer Engagement 52

Customer Engagement Engagement Social Media Net Promoter Score 52

SurveyGizmo

FEBRUARY 4, 2021

Loyalty and retention are not the same, but they are definitely related. Loyalty is personal and emotional, while retention is a financial measure, is what Ryan Tamminga, VP of Customer Success at Alchemer, and Vanessa Bagnato, Director of Enterprise Solutions at Alchemer, explained recently in a webinar.

Loyalty 98

Loyalty Net Promoter Score Airlines Hotels 98

CustomerSuccessBox

NOVEMBER 23, 2021

What place for customer loyalty in your marketing strategy? Within the customer success mix of your company, it is essential to leave a place for an effective loyalty strategy. Definition of Relationship Marketing. How to Increase Customer Loyalty. Create loyalty programs.

Loyalty 52

Loyalty Net Promoter Score Loyalty Programs NPS 52

ProProfs Chat

JULY 30, 2021

Brand perception requires years of focussed efforts: understanding your customer base, reaching out to them through surveys, keeping a close eye on their online reviews, interacting with them on social media, and so on. Bonus Reads: Brand Awareness Survey: Definition, Questions & Examples.

Brands 111

Brands Net Promoter Score Social Media E Commerce 111

SurveySensum

NOVEMBER 6, 2023

For rNPS, you send the survey at regular intervals, ideally, every 6 months, to assess the long-term, overall relationship and loyalty of your customers. Based on your survey objective, you can choose any of the NPS survey types and send your surveys accordingly.

NPS 52

NPS Feedback Loyalty Customer Satisfaction 52

SurveySparrow

AUGUST 29, 2021

In this world where competition is rabid, having loyal customers is the biggest gift any business can want. Thankfully, it is possible to quantify customer loyalty by measuring certain metrics. Here are some ways you can measure customer loyalty. Net Promoter Score. Customer Engagement Score.

Loyalty 52

Loyalty NPS Net Promoter Score Measurement 52