Customer Base Document E-support NPS 
InMoment XI
JANUARY 9, 2024
Social media marketing platform Hootsuite leverages InMoment to make the Net Promoter Score (NPS) methodology central to its operation. By utilizing the in-app customer feedback software tool, Hootsuite can prioritize CX improvements that will have the most business impact and has been able to triple its Net Promoter Score.
Wootric
JULY 15, 2020
At PandaDoc , we’ve become increasingly customer-obsessed since the introduction of our NPS program two years ago, but we feel as if we still have meaningful room for improvement. We’ve found there isn’t much written about NPS, specifically for B2B companies, so in order to level up, we’ve gone straight to the experts.
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SurveySparrow
APRIL 19, 2024
Template Library: There are 1000+ pre-designed templates that you can customize. Audience Management: Segment your customers based on demographics and create targeted strategies to reach the right audience. A long-time user shared a G2 review praising the UI, sales team, and customer support. Rating G2: 4.1/5
Kustomer
JULY 28, 2022
Here are four incredible CX benefits: Higher customer lifetime value: Great CX positions your brand as the first your customers turn to for support. When given the choice between a company with implicit CX strategies and one without, customers will flock to the brand with empathetic and effective support every time.
CSM Magazine
MAY 19, 2023
They use data gathered from customer interactions to pinpoint areas for optimization, making data-driven decisions that improve various aspects of a customer’s journey – from initial discovery, through purchasing and support, to long-term loyalty and brand advocacy.
ViiBE Blog
AUGUST 18, 2021
According to KPMG, 86% of loyal customers will recommend a brand to their social circle. Since repeat business brings in more revenue over time than single-visit customers, it’s crucial to retain a regular customer base. There are several ways to identify your customer’s expectations. Download now.
ProProfs Chat
JUNE 11, 2020
The 2011 movie “Moneyball” documented the introduction of this in Major League Baseball. Even in our day to day life, why has e-commerce gained the stronghold it has in today’s market? As customers become increasingly technical and more savvy, companies have realized the importance of customer experience.
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