Pointillist

JUNE 7, 2021

Pointillist surveyed over 1,150 CX, marketing, analytics and customer care professionals from various industries across the world to identify best practices, approaches, benchmarks and tactics used by top performing organizations. Journey Management Maturity Separates CX Leaders from the Pack.

Measurement 71

Measurement 2021 Management Omnichannel 71

Storyminers

JULY 7, 2020

After all, most people notice obvious differences—like the ones between businesses and brands—more than the little changes within them. The more adaptive companies will excel at keeping pace with their customers’ changing needs. What’s the most important thing contact center managers should prepare for in 2017?

Contact Center 59

Contact Center Customer Expectations 2017 Management 59

Grade.us

JULY 17, 2018

Is your client's marketing stale? The local marketing strategies they're using used to work. Their client's marketing shows signs of fatigue. Your client's customers seem to be less interested in their products or services. Traditional, evergreen local marketing strategies don't work anymore? Customers change.

Marketing 20

Marketing Social Media Sports Events 20

Comm100

APRIL 27, 2020

Routing rules can be applied across channels, saving more customers from two of the most excruciating customer pain-points: getting passed around from agent to agent before connecting with someone who is able to handle their issue, and having to repeat their story over and over again. Even if your customer changes region (i.e.

Omnichannel 59

Omnichannel Download Automotive Connections 59

Storyminers

JANUARY 24, 2017

After all, most people notice obvious differences—like the ones between businesses and brands—more than the little changes within them. The more adaptive companies will excel at keeping pace with their customers’ changing needs. What’s the most important thing contact center managers should prepare for in 2017?

Contact Center 53

Contact Center 2017 Brands Hospitality 53

Storyminers

JANUARY 24, 2017

After all, most people notice obvious differences—like the ones between businesses and brands—more than the little changes within them. The more adaptive companies will excel at keeping pace with their customers’ changing needs. What’s the most important thing contact center managers should prepare for in 2017?

Contact Center 34

Contact Center 2017 Brands Hospitality 34