Customer Care Customer Experience Management Customer Service Strategies Hotels 
Second to None
MARCH 30, 2018
When I arrived at my hotel room, I was speechless. In fact, 86 percent of business leaders say customer experience is foundational to their success. Still, knowing that is one thing, while actually executing those experiences is another. Here are three fundamental tools for building a superior customer-service strategy.
ShepHyken
MARCH 6, 2020
Everyone makes a difference: the sales force, the service technicians, the clerical staff, the PR department. They all work together toward the same goal, keeping the customers satisfied. If we give you good service, your group will bring back its business here and not to the competition.”. A second hotel example.
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ShepHyken
MARCH 6, 2020
Everyone makes a difference: the sales force, the service technicians, the clerical staff, the PR department. They all work together toward the same goal, keeping the customers satisfied. If we give you good service, your group will bring back its business here and not to the competition.”. A second hotel example.
Storyminers
JULY 6, 2020
A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. His latest book is The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets.
Storyminers
JULY 6, 2020
A Renaissance Golf Resort, MI, recognized as one of the World’s Best Hotels by Travel+Leisure magazine. His new book Hooked on Customers (April 2014) reveals the five habits of leading customer-centric firms. His latest book is The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets.
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