COPC

DECEMBER 1, 2016

This survey program is an extension of the Customer Experience Management Benchmark (CXMB) Series. Our first industry focus is the customer experience in travel and hospitality, including the customer care experience, the purchase experience, and customer loyalty. Register Now!

Travel 40

Travel Webinar Hospitality Hotels 40

Second to None

MARCH 30, 2018

When I arrived at my hotel room, I was speechless. The strategy I see most of our customers at Sprinklr take is to whittle down their tech stack to a lean set of primary solutions that integrate with one another. I did so immediately. I had a closet full of clothing that was personally selected and set up for me. Final thoughts.

Customer Experience 112

Customer Experience Airlines Brands Voice of Customer 112

COPC

FEBRUARY 22, 2019

Despite the fact that virtually every organization in existence has an entire department dedicated to customer care, the global community of customer care leaders is a small and familiar group of folks. This community is well supported by a calendar jam-packed with conferences, summits and seminars.

Events 40

Events Hospitality Culture Hotels 40

BirdEye

NOVEMBER 27, 2023

And while it may be hard for a business to admit, difficult customers often offer insight into a company’s shortcomings. Below is a complete guide to help you pinpoint the types of customers you’re dealing with. Customer Care 101: How to Effectively Deal with Difficult Customers Want to see the impact of Birdeye on your business?

Social Media 108

Social Media Customer Service Representative Customer Centricity Customer Satisfaction 108

Pointillist

APRIL 26, 2018

Use this information to seamlessly engage with each customer across touchpoints. For instance, a global hotel brand reconciled poor quality and conflicting customer data to improve data accuracy and significantly improve customer service. Barriers to Creating a Single Customer View. Let’s take a detailed look.

Customer Experience 72

Customer Experience Events Touchpoint Customer Journey 72

SmartKarrot

FEBRUARY 15, 2022

Adam Toporek is a globally-recognized keynote speaker on customer experience. He is known for his ability to help firms reimagine their customer care. He is the owner of CTS Service Solutions, a customer experience firm that grew out of his blog ‘Customers That Stick.’ Adam Toporek. Bruce Temkin.

2022 10

2022 Customer Service Social Media Customer Centricity 10

ShepHyken

MARCH 6, 2020

They all work together toward the same goal, keeping the customers satisfied. A perfect example of how everyone makes a difference is when I was in a Nashville hotel attending a Board of Directors meeting for the National Speakers Association. Recently I checked into a wonderful hotel in Southern California for a conference.

Customer Service 124

Customer Service Hotels Presentation Travel 124