Experience Investigators by 360Connext

AUGUST 9, 2022

There are often assumptions about what great customer experience means. Leaders might think it’s clear as day, but it’s easy for teams to believe CX is what happens when a customer contacts Customer Care, for example, or when customers need to return a product.

Net Promoter Score 143

Net Promoter Score Metrics Customer Journey Mapping Customer Journey 143

Lithium

OCTOBER 2, 2018

Together, we will help your brand bridge its marketing and customer care efforts to make it easy to reach, serve and build lifelong relationships with customers. Our companies share a common mission: to transform the way businesses build customer trust and loyalty.

Customer Engagement 53

Customer Engagement Engagement Government Events 53

Lithium

JUNE 11, 2019

Together, we will help your brand bridge its marketing and customer care efforts to make it easy to reach, serve and build lifelong relationships with customers. Our companies share a common mission: to transform the way businesses build customer trust and loyalty.

Customer Engagement 40

Customer Engagement Engagement Government Events 40

Lithium

JUNE 11, 2019

Together, we will help your brand bridge its marketing and customer care efforts to make it easy to reach, serve and build lifelong relationships with customers. Our companies share a common mission: to transform the way businesses build customer trust and loyalty.

Customer Engagement 40

Customer Engagement Engagement Government Events 40

Lithium

JUNE 11, 2019

Together, we will help your brand bridge its marketing and customer care efforts to make it easy to reach, serve and build lifelong relationships with customers. Our companies share a common mission: to transform the way businesses build customer trust and loyalty.

Customer Engagement 40

Customer Engagement Engagement Government Events 40

Comm100

NOVEMBER 13, 2022

This focus on customer care and insights meets the needs of credit union members, with 67% of Gen X saying that they “expect companies to understand my unique needs and expectations”. Reporting and insights. To make the most of these insights, it’s important to evaluate the reporting capabilities of any chosen platform.

Omnichannel 90

Omnichannel Customer Service Social Media Healthcare 90

SurveySensum

JULY 14, 2020

Brenda Lynn Dichoso – Head of Customer Experience Performance Management at PT Smartfren Telecom. Brenda Lynn Dichoso is a customer experience executive with direct vertical market experience in designing, implementing, and managing complex customer care operations in a telecom set-up. LinkedIn : [link].

2020 132

2020 Customer Experience Magazine Consulting 132