BlueOcean

OCTOBER 4, 2023

Finding Bilingual Support That Suits Your Customers Best We’re an onshore Canadian contact center outsourcer and pride ourselves on delivering sophisticated (bilingual) customer care through strategic partnership. It’s our thing. So, of course, we’re biased.

Contact Center 310

Contact Center Customer Care Average Handle Time Consumers 310

CSM Magazine

JUNE 11, 2019

Social media is ingrained in the global population. billion and in the UK alone there are 45 million social media users. Of these, 39 million are mobile social media users. Historically, companies have used social media for building brand awareness and marketing. Social media for efficiency.

Social Media 40

Social Media Virtual Agent 2019 ROI 40

CSM Magazine

JUNE 16, 2023

IBM Watson Assistant IBM Watson Assistant is an advanced platform designed to deliver unparalleled virtual agent experiences. With its cutting-edge conversational AI for customer service, it helps organizations ensure fast, friendly, and intelligent multichannel support. Your virtual tools are easily manageable and scalable.

Customer Service 52

Customer Service Virtual Agent Omnichannel Multi-Channel 52

Playvox

MARCH 19, 2024

It is influencing what we see on social media and when researching “how to” at work. But as customers’ communication needs and preferences shifted, contact centers today provide omnichannel support. McKinsey reports that using generative AI in customer care functions could improve productivity by 30-45%.

Contact Center 74

Contact Center Net Promoter Score Average Handle Time Omnichannel 74

Interactions

JULY 29, 2020

Power Utilities expert Andrew Heath believes senior utility execs are fast realizing focusing on customer engagement is no longer a “nice-to-have” but is instead a must-have, especially across digital channels. Virtual agents can support an omnichannel approach to customer service.

Contact Center 71

Contact Center Virtual Agent Call Center Events 71

Interactions

MAY 14, 2020

We’ve put together three ways to ensure that your customers still feel comfortable as more technology is introduced into the customer care space: Keep security and privacy as a top concern, and communicate it to your customers. So, be transparent and let your customers know who they are dealing with up front. .

Consumers 71

Consumers Contact Center Virtual Agent Social Media 71

Lumoa

JUNE 23, 2021

Did you know that American businesses risk losing a whopping $494 billion in revenue from poor customer care? In the age of smartphones, where support is only a click away, consumers have massive expectations when it comes to customer service.

Contact Center 83

Contact Center Omnichannel Social Media 2025 83