How To Cause Customer-Centricity By Shaping The Work Context (Part 2 of 3)
Maz Iqbal
SEPTEMBER 18, 2014
What is the core challenge when it comes to doing that which needs to be done in order to craft-deliver the kind of customer experience (end to end) that causes happy customers? Cooperation between all the organisational actors who directly-indirectly influence the customer experience. Isn’t it cooperation?
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