Alida
MARCH 27, 2018
The action-packed, half-day meetup explored how leading brands in Asia are building emotion-rich brand experiences, while improving customer lifetime value and market share through customer relationships. Mandarin Oriental Hotel Group: Not all customers are created equal. Join the movement.
Strativity
MAY 25, 2023
As delivery apps grow in popularity, they will remain a go-between for the customer and the brand, leading to margin erosion for restaurants. To combat this, brands must de-emphasize reliance on these providers and take back their customer relationships. Understand the experience your customers are hungry for.
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SurveySensum
JULY 11, 2023
Now you’d be satisfied to know the delivery status and how the customer agent handled your concern. This is how effective communication builds trust and strong customer relationships. One good strategy to boost customer loyalty is – the REWARDS program. How do they do it? But that’s not all.
ReviewTrackers
MARCH 24, 2021
In banking, the annual churn rates on new customers hover in the 20 to 25 percent range during the first year, with half not making it past the first 90 days after opening their accounts. As these numbers suggest, providing an effective, easy, meaningful, and effortless experience is one of the keys to reducing customer churn.
Second to None
FEBRUARY 4, 2020
By cutting out the wholesaler middle-man, brands are setting themselves up to better understand what their customers are looking for within the sales interaction, therefore helping to establish better and longer customer relationships. Another industry that is utilizing direct communication with customers is hospitality.
SurveySensum
JULY 26, 2023
These programs will help you foster a long-lasting and meaningful relationship with your customers. An excellent example of a brand that has successfully built customer loyalty programs in the retail industry is Starbucks. One brand that has excelled in enhancing customer service and support in retail is Zappos.
ReviewTrackers
APRIL 1, 2019
In banking, the annual churn rates on new customers hover in the 20 to 25 percent range during the first year, with half not making it past the first 90 days after opening their accounts. As these numbers suggest, providing an effective, easy, meaningful, and effortless experience is one of the keys to reducing customer churn.
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