ShepHyken
MARCH 14, 2022
Each week I read many customer service and customer experience articles from various resources. Using Customer Journey Maps and Jobs to Be Done for a Better Customer Experience by Tobias Komischke. In other words, it’s all of the interaction points the customer experiences.
ShepHyken
JANUARY 31, 2022
Each week I read many customer service and customer experience articles from various resources. 10 Ways to Build Trusting Relationships with Your Customers by Atlanta Small Business Network. This article shares ten ways to create trust, which in a sense, are ten ways to create a better customer experience.
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Experience Investigators by 360Connext
JULY 24, 2019
It wasn’t THAT long ago when business planning and strategy simply didn’t include the term “customer experience.” ” There are plenty of organizations that successfully earned customers, kept those customers, and didn’t think much about the actual experience they were providing.
Integrity Solutions
APRIL 13, 2022
And that’s a shame, because true sales professionals create immense value for their customers. And as anyone with customer experience responsibilities already understands, getting to know what your customers want and being able to fulfill those needs is fulfilling and purpose-fueled work. Customer-focused mindset.
Beyond Philosophy
JANUARY 16, 2018
A recent article on corporate customer-centricity by a prominent market research firm made the case for this type of culture as “the most effective way to meet customers’ changing needs.” If customer-centric culture-building and customer-focused initiatives were the only end goals, perhaps these approaches would be sufficient.
CX Journey
OCTOBER 5, 2017
It's a broad question, but if you think you're going to become complacent about the customer experience - and think that's OK - then you might as well be complacent about your business, in general. But it got me thinking beyond metrics to the broader customer experience. Customers change. Growth happens.
Integrity Solutions
SEPTEMBER 28, 2023
Today, the organizations that are delivering a superior customer experience are proving just how outdated that perspective is. Their emphasis customer service training delivers end-to-end service excellence that is driving strong loyalty, competitive differentiation and direct revenue generation.
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