Myra Golden

JANUARY 19, 2016

It puts customers at ease, helps customers feel confident that the company is working on the problem, and it keeps customers from feeling they need to reach out to the company a second time. Failing to acknowledge customer inquiries and not providing updates can result in losing customer confidence and trust.

Customer Experience 40

Customer Experience Customer Confidence Travel Communication 40

Solvvy

APRIL 11, 2022

People are more stressed than ever, so it’s no surprise that customer service agents are feeling the heat when interacting with customers frustrated by shipping delays, product supply issues, website questions and…bad days. So how can we de-escalate angry customers? Giving Customers a Sense of Control.

Webinar 91

Webinar Customers Customer Service Customer Confidence 91

Myra Golden

DECEMBER 9, 2016

If you like this, you might be interested in exploring other modules from my customer service online training portal: Customer Experience Over the Telephone – So your employees can make a great first impression over the phone and end calls on a positive note. Learn more about our online customer service training here.

Customer Service 53

Customer Service Customer Service Training Customer Confidence Customers 53

Myra Golden

DECEMBER 9, 2016

If you like this, you might be interested in exploring other modules from my customer service online training portal: Customer Experience Over the Telephone – So your employees can make a great first impression over the phone and end calls on a positive note. Learn more about our online customer service training here.

Customer Service 53

Customer Service Customer Service Training Customer Confidence Customers 53

Myra Golden

JUNE 2, 2016

“If your organization’s growth relies on improving the customer experience, you would benefit enormously from an engagement with Myra Golden. Her vast hands-on experience in a wide variety of service organizations differentiates herself from many other consultants we have worked with in the past. . Myra Golden.

Customer Service Training 40

Customer Service Training Workshop Magazine Social Media 40

Myra Golden

JUNE 2, 2016

“If your organization’s growth relies on improving the customer experience, you would benefit enormously from an engagement with Myra Golden. Her vast hands-on experience in a wide variety of service organizations differentiates herself from many other consultants we have worked with in the past. . Myra Golden.

Customer Service Training 40

Customer Service Training Workshop Magazine Social Media 40

Myra Golden

AUGUST 31, 2016

Then, I custom create response letters that reflect the brand’s voice. The 5 steps ensure that the complaint response letter restores customer confidence and regains goodwill. Here are my 5 steps with great examples from great companies that know how to regain customer goodwill after the worst has happened.

Airlines 56

Airlines Customer Confidence Customer Satisfaction Brands 56