InMoment XI
FEBRUARY 7, 2024
The hotel industry took a major hit during the pandemic, but the aftermath was even more curious. Hotel guests have lofty expectations for excellent experiences; they also have feedback data coming at them from all directions. Hotel customers are no exception. So much time locked inside caused a massive correction.
BirdEye
DECEMBER 16, 2022
Feedback from your customers can give you direct insights into where your industry is heading, what customers are looking for, and how you can improve your business practices. 3 important data insights from customer reviews. What was acceptable yesterday by your customers may not be so today.
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ReviewTrackers
APRIL 7, 2021
In 2012, Edelman Insights found that financial services and banking was the industry consumers trusted the least — even less than they did the media sector. Manage online reviews, social media, and customer feedback. To mitigate reputational risk in banking, you must deliver consistently excellent customer experiences, too.
Kayako
JULY 28, 2022
Instead of more choices and channels, companies should optimize a self-service process that: Prioritizes customers’ ability to resolve their problems via self-service. Gives customers confidence they can resolve their issue, so they don’t abandon the attempt too early.
ShepHyken
JUNE 24, 2019
My Comment: If you want customers to come back, they must have confidence that the experience they have with you will be consistent and predictable. This article focuses on one of the key strategies in driving customer confidence, and that’s creating trust. Numbers one, two and four are non-negotiable.
ReviewTrackers
APRIL 2, 2019
In 2012, Edelman Insights found that financial services and banking was the industry consumers trusted the least — even less than they did the media sector. Manage online reviews, social media, and customer feedback. To mitigate reputational risk in banking, you must deliver consistently excellent customer experiences, too.
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