CloudCherry

MARCH 19, 2018

First and foremost, brands need to have a clear understanding of their CX investments and the ROI they’re looking to extract from it. • Prioritize on customer queries and tickets based on nature and context of query, history of customer interactions, lifetime customer value and so on.

Customer Experience 247

Customer Experience Lifetime Customer Financial Culture 247

CCO Council

MAY 13, 2014

In my previous post I described the historical retrospective approach whereby incremental per-customer or per–segment revenue gains are correlated with increasing loyalty and engagement. Expected change in customer value is another valuable means of demonstrating ROI.

Customer Centricity 85

Customer Centricity ROI Measurement Chief Customer Officer 85

CloudCherry

MARCH 19, 2018

First and foremost, brands need to have a clear understanding of their CX investments and the ROI they’re looking to extract from it. • Prioritize on customer queries and tickets based on nature and context of query, history of customer interactions, lifetime customer value and so on.

Customer Experience 150

Customer Experience Lifetime Customer Financial Culture 150

Totango

FEBRUARY 28, 2019

It follows then, that your adoption metrics should reflect this deeper goal and generate insight into customer engagement. The adoption phase is the first time your customers start seeing the value of your product and getting returns in the form of improved ROI. Metrics that Matter.

Metrics 83

Metrics Customer Success ROI Measurement 83

Totango

MARCH 21, 2019

The importance of unlocking that customer knowledge has necessarily brought the role of the customer success team into a closer relationship with revenue and ROI bottom lines. So, what customer success team goals can help your enterprise generate real results? The Top Customer Success Team Goals.

Customer Success 86

Customer Success 2019 2020 ROI 86

SmartKarrot

AUGUST 17, 2020

The benefits of this model extend to both the customer and the business. Customer benefits. It is a big decision to purchase a product for a lifetime. Customer won’t truly know how useful the product is until they start using it. consequently, leads to more renewals and a lower customer churn rate.

Customer Retention 19

Customer Retention Lifetime Customer ROI Reference 19

Totango

JULY 30, 2019

To ensure your client gets the most value from the product, make sure they have appropriate goals and metrics established to increase their ROI. To understand the customer experience, you need to capture all the relevant information available on the customer, including their goals and why they need the product.

Customer Success 77

Customer Success Customer Experience Lifetime Customer Customers 77