ProProfs Chat

MAY 21, 2020

What is a Customer Service Job? What Are the Basic Customer Service Job Responsibilities? What is the Customer Service Job Description? How to Write the Customer Service Representative Job Description? What Are the Different Customer Service Job Descriptions You Can Post?

Customer Service Representative 111

Customer Service Representative Customer Service Communication Leadership 111

GetFeedback

DECEMBER 21, 2018

It’s important for businesses to understand what contributes to churn in order to address those issues—and ultimately drive customer retention. Here are 40 customer retention statistics that reinforce the growing need for customer experience management. Customer Retention by the Numbers. RightNow ).

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

Customer Guru

FEBRUARY 13, 2018

We encourage our readers to ask questions on similar challenges that they might have faced in their organizations while implementing customer experience measures. I started my career with Convergys in 2002 as a Customer Service Representative. We, as an organization, take customer satisfaction very seriously.

Customer Experience Management 93

Customer Experience Management E Commerce Customer Experience 2002 93

Customer Guru

MARCH 7, 2018

I started my career with Convergys in 2002 as a Customer Service Representative. We, as an organization, take customer satisfaction very seriously. It’s only after we have won the customer back by the service recovery done by the team that a case is closed. Connect with Shweta Jha on LinkedIn.

Customer Expectations 61

Customer Expectations Customer Experience E Commerce Management 61

SurveySensum

JANUARY 9, 2024

Furthermore, 86% of customers are willing to pay more to receive a better customer experience. Now, to understand and improve customer satisfaction, what metric do businesses measure? However, tying agent performance to CSAT may backfire, leading to inflated scores and compromised customer feedback.

Metrics 52

Metrics Customer Satisfaction Customer Service Representative Culture 52

BirdEye

JUNE 29, 2023

Builds trust and loyalty: Engage in open and transparent communication to foster trust and build customer loyalty. Improves customer satisfaction: Clear, consistent, and timely communication addresses customer concerns and solves their problems. It’s helped us increase our customer engagement and satisfaction.”

Communication 97

Communication Social Media Touchpoint Customers 97

SurveySparrow

JUNE 20, 2023

One element stands out as a game-changer in the fast-paced corporate world where there is fierce competition and constantly changing customer expectations: the customer service experience. It’s the magic element that can turn a one-time customer into an avid advocate of the brand. Eager to use?

Customer Service 52

Customer Service Exceptional Customer Service E Commerce Airlines 52