InMoment XI

SEPTEMBER 12, 2023

The Importance of CRM Databases in Competitive Analysis Customer Relationship Management (CRM) databases are essential tools for storing and tracking customer information, interactions, and sales history. Could your company fill this void with exceptional customer service and thereby win over disenchanted consumers?

Marketing 260

Marketing Competitive Advantage Return on Investment Poor Customer Service 260

SurveySensum

JUNE 29, 2023

Well, here’s a startling statistic to ponder: 82% of customers stop doing business with a company due to poor customer service. – Techcrunch As a marketing expert, your goal is not just to attract customers but also to keep them satisfied and loyal. So, how can you build strong customer relationships?

Customer Satisfaction 52

Customer Satisfaction Insights Marketing Exceptional Customer Service 52

GetFeedback

DECEMBER 21, 2018

Learn about the top two customer surveys for predicting and increasing customer retention. Anytime a customer cuts ties, you experience the negative impact of customer churn. Here are 40 customer retention statistics that reinforce the growing need for customer experience management.

Customer Retention 390

Customer Retention Net Promoter Score Poor Customer Service B2B 390

LiveChat

APRIL 10, 2017

Put simply: once you build a solid customer base, it’s essential that you shift your focus toward retaining customers and ensuring they remain loyal. 4 Main Tenets of Customer Retention. Each of the strategies we’ll discuss throughout this article fall under one of four main principles: Knowing your customers.

Customer Retention 28

Customer Retention Loyalty Programs Customers Social Media 28

SurveySensum

FEBRUARY 6, 2024

This personalized approach showcases a commitment to addressing concerns and can be a powerful strategy for customer retention. For example, if a customer has a pricing issue, send them an email with a discount. And if they mention closing their business, you can email them your services will be here for them if needed.

Feedback 52

Feedback Demo Insights User Experience 52

Up Your Service

MAY 3, 2017

Using information about a specific request to anticipate future ones is critical in an era where on-demand apps and 24-hour access to brands are raising customers’ expectations. Customers are delighted when brands care more about them than how much they’re paying and what time they’re checking out,” Kaufman says.

Hospitality 74

Hospitality Travel Brands Airlines 74

SmartKarrot

JANUARY 19, 2021

Level One: Meeting Customer Expectations Level Two: Surpassing Customer Expectations Level Three: Delighting your Customers Level Four: Amazing your Customers. Level One: Meeting Customer Expectations . Well, let’s face it – the entirety of your business depends on the customers.

Customer Satisfaction 19

Customer Satisfaction Customer Expectations Loyalty Poor Customer Service 19