5 Top Customer Service Articles of the Week 5-31-2021
ShepHyken
MAY 31, 2021
This week he posted a great article about what never to say to customers. These are what I refer to as customer loyalty killers. 4 Ways To Improve Your Customer Effort Score by Scott Clark. My belief is that all interactions of the customer’s journey should be considered. Which one do I hate most?
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