Happy or Not

JULY 18, 2023

Companies must prioritize the customer experience online because it directly affects how satisfied, loyal, and likely to come back customers are. One way ecommerce businesses can enhance the customer experience is by using customer data and taking advantage of social media platforms.

Customer Experience 36

Customer Experience Social Media Customer Retention Feedback 36

Kustomer

NOVEMBER 4, 2020

Leveraging AI can help businesses better understand customers and deliver better CX, resulting in higher conversions and decreased cart abandonment. One of the biggest challenges facing customer service teams is handling an increase in customer support calls, emails, and social media inquiries.

2021 140

2021 Customer Experience E-support Omnichannel 140

Kustomer

NOVEMBER 4, 2020

Leveraging AI can help businesses better understand customers and deliver better CX, resulting in higher conversions and decreased cart abandonment. One of the biggest challenges facing customer service teams is handling an increase in customer support calls, emails, and social media inquiries.

2021 52

2021 Customer Experience E-support Omnichannel 52

Customers Rock!

SEPTEMBER 6, 2011

Organizations should be asking this question: Which companies have the best practices in customer focus across all industries ? I recently exchanged Facebook messages with Deb Robison , a smart marketing and social media gal. She wanted to share a customer service story with me and get my take on it. Is that fair?

Customer Experience 89

Customer Experience Social Media Customer Expectations Customers 89

SurveySensum

MAY 18, 2023

What are Retail Surveys?: This scenario may seem simple, but it’s critical for any retail business. Customer satisfaction can make or break a company’s reputation, and that’s where retail surveys come into play. Whether you’re a small business owner or a big retail corporation, this blog is for you.

Retail 52

Retail Feedback Net Promoter Score NPS 52

Customers Rock!

DECEMBER 6, 2010

Social media has brought the customer experience more in-focus than ever before, and this became very apparent during the start of the 2010 holiday shopping season on Black Friday and Cyber Monday. Other customers started their own Cyber Monday on Black Friday and decided to stay home and shop online.

Social Media 69

Social Media 2010 Presentation Consumers 69

Provide Support

APRIL 13, 2016

When people have a less-than-favorable online experience, they fault the company immediately. Some companies lead the way and set the bar of customer expectation very high. Customer expectations around personalization will continue to grow in 2016.

Customer Relationships 43

Customer Relationships 2016 Social Media 2003 43