Experience Investigators by 360Connext

MAY 20, 2015

The most committed organizations conduct customer journey mapping on a regular basis to keep up with the change of not only their organizations but the ever-shifting marketplace and evolving customer expectations. Contact us to start a living customer journey map. The worst organizations never attempt to map the journey.

Customer Journey Mapping 306

Customer Journey Mapping Customer Experience Workshop Customer Journey 306

Customers Rock!

DECEMBER 6, 2010

Social media has brought the customer experience more in-focus than ever before, and this became very apparent during the start of the 2010 holiday shopping season on Black Friday and Cyber Monday. I spoke with Geoff Galat, VP of Worldwide Marketing for Tealeaf, to learn more about the social media report they conducted.

Social Media 69

Social Media 2010 Presentation Consumers 69

Provide Support

APRIL 13, 2016

When people have a less-than-favorable online experience, they fault the company immediately. Some companies lead the way and set the bar of customer expectation very high. Customer expectations around personalization will continue to grow in 2016.

Customer Relationships 43

Customer Relationships 2016 Social Media 2003 43

C3Centricity

NOVEMBER 4, 2020

From smarter homes to an improved online experience, people have a lot to gain from the situation. This is why UX design is vital to satisfying our customers’ demands and needs. The greater the effort has been, the quicker a solution should be found and ideally, it should be more than the customers expects.

Customer Satisfaction 73

Customer Satisfaction Marketing Communication Reference 73

Lumoa

JUNE 26, 2023

Omnichannel marketing customer experience is a strategy that integrates all marketing touchpoints – both offline and online – to create a seamless customer journey. Consider a customer looking to buy sports shoes from a popular brand. Instead, use a single platform to show your brand in multiple ways.

Omnichannel 83

Omnichannel Customer Experience Net Promoter Score Social Media 83

Happy or Not

SEPTEMBER 23, 2021

Investing in customer satisfaction is one of the most important components to any business. What is customer satisfaction. Customer satisfaction occurs when you either meet customer expectations or exceed them. What is quality customer service? What is customer delight?

Customer Satisfaction 66

Customer Satisfaction Net Promoter Score NPS Touchpoint 66

ijgolding

MARCH 22, 2017

With most organizations providing services across web and mobile platforms, customers expect a 360 degree omni channel experience. A study by Convergys states that 73% of GenY customers will leave after one bad experience and have no hesitation to go public with their dissatisfaction.

E Commerce 81

E Commerce Customer Experience Multi-Channel E-support 81

SurveySensum

MAY 18, 2023

With retail surveys, you can understand your customers well, and accordingly, you can customize your business’ products and services to deliver what your customers expect from you. Analyze the customer feedback to understand customers’ expectations and issues thoroughly to close the feedback loop effectively.

Retail 52

Retail Feedback Net Promoter Score NPS 52