Customer Experience Management Customer Focused Customer Insights Voice of Customer 
PeopleMetrics
DECEMBER 12, 2017
“Customer Experience Management (CEM) and Customer Relationship Management (CRM) are the same, right?”. While it may be true that at their core, both systems revolve around the key interactions a customer has with your brand, CRMs and CEMs serve distinctly different purposes and operate from two contrasting angles.
ClearAction
FEBRUARY 27, 2015
By saving time, effort, worry, and money for employees, you're enabling happier employees to enable happier customers. And you're aligning the company to focus on value that's rewarded by customers. Inspire Voice of the Customer Actions: 12 Ideas. Measure Customer Value the Customer's Way.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
ClearAction
FEBRUARY 26, 2015
A sensible approach to customer experience journey mapping — and all other voice-of-the-customer and customer experience intelligence methods — is what's needed for sustained customer experience ROI. Inspire Voice of the Customer Actions: 12 Ideas.
ClearAction
FEBRUARY 23, 2015
A sensible approach to customer experience journey mapping is what's needed for sustained customer experience ROI. Contact the author, Lynn Hunsaker , to find out how to customize these practices to your situation. Inspire Voice of the Customer Actions: 12 Ideas.
Beyond Philosophy
DECEMBER 23, 2015
They are; Customer Experience and Value Optimization. Studies by Strativity, and other consulting organizations, among corporate executives have identified the financial benefits of increasing customer experience management-related resources. Customer Insight, Data and Action Generation.
Customer Alignment
DECEMBER 18, 2017
However, along the way many companies have ‘processed out’ any empathy or recognition of how the experience feels for a customer. Ease and efficiency won’t make customers stick around; emotion will and they will pay for a good one. Think Smiling Companies, Happy Customers. Image courtesy of Pixabay
SurveySensum
JULY 14, 2020
With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. He specializes in operationalizing customer insight to drive better customer outcomes.
Expert insights. Personalized for you.
84 
Let's personalize your content