Customer Experience Management Customer Insights Hotels Social Media 
Lumoa
APRIL 28, 2024
At the same time, your customers expect to get the same level of support , no matter if they reach out on Facebook or via email. Customer experience platforms make it possible to manage all the customer data in one platform and reach out to them when they need it. Think ChatGPT but for your customer insights.
BirdEye
NOVEMBER 8, 2023
Hotel review websites you can’t ignore What makes hotel review websites a reliable source of information before any traveler plans their journey is that reviews here offer a realistic and informed perception of accommodations, amenities, and services. Here are the two top sites for hotel reviews most people trust: 40.
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Clarabridge
FEBRUARY 23, 2017
Show off how you are acting on customer insights and incorporating the voice of the customer in everyday decisions.There are 4 award categories for businesses at all levels of CX maturity. Winners will be publicly celebrated at the Clarabridge C3 event on 1-3 May 2017, at the Fontainebleau Miami Beach Hotel in Miami.
Clarabridge
FEBRUARY 21, 2017
Show off how you are acting on customer insights and incorporating the voice of the customer in everyday decisions.There are 4 award categories for businesses at all levels of CX maturity. Winners will be publicly celebrated at the Clarabridge C3 event on 1-3 May 2017, at the Fontainebleau Miami Beach Hotel in Miami.
Clarabridge
MAY 2, 2017
More than 350 of the top CX professionals and inspirational thought-leaders from around the world have gathered at the iconic Fontainebleau Hotel to discuss the latest industry trends shaping Customer Experience Management (CEM) and Social Customer Service.
Pointillist
APRIL 26, 2018
As per the ‘State of Customer Experience in 2018’ survey , one of the biggest roadblocks to delivering exceptional customer experience is dealing with customer data. Without a single customer view and real-time insights, organizations struggle to deliver the quality experiences that customers are looking for today.
SurveySensum
JULY 14, 2020
With over 20 years’ of extensive work experience across the Big 4 Assurance & Consulting Companies, plus Two Major Telecom companies in Indonesia, Rudy Dalimunthe is currently working with Indonesia’s #1 E-Commerce company, Tokopedia. He specializes in operationalizing customer insight to drive better customer outcomes.
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