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LoyaltyPlus FrequentStay enhances guest relationships with hotels

LoyaltyPlus

Hotels are showing signs of recovery across the Southern, Western, and East African markets following the turbulence of the past two years. Hotels must therefore look to strengthening relationships with guests and deliver more tailored services if they are to capitalise on this momentum. Furthermore, hotels contributed 66% to the 98.3%

Hotels 52
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Google Reviews: Steps for Businesses to Succeed

InMoment XI

Users can leave reviews for various establishments such as restaurants, hotels, shops, and more. Over 80% of consumers look at Google reviews before visiting or shopping at a business, and according to research by InMoment, customers don’t trust companies with lower than a 4-star rating average.

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Voice of Customer Examples: How Different Industries Use VoC Insights

Thematic

Voice of the customer (VoC) involves collecting and analyzing customer feedback about their experiences, needs, and preferences regarding your products, services, or brand. The impact of VoC on customer satisfaction Customer satisfaction is a critical metric, and voice of the customer data plays a significant role in improving it.

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5 Top Customer Service Articles For the Week of April 3, 2017

ShepHyken

Customer Service Track Shines at Social Media Marketing World by Dan Gingiss. Winning at Social) Although it is, at its essence, a marketing conference, the annual Social Media Marketing World gathering in San Diego is constantly adapting in step with the ever-changing world of social media.

2017 76
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Exclusive 7 Tips for You to Know How to Get More Reviews on Google

SurveySensum

By having a direct link you can easily share it on multiple platforms like your website, social media channels, email, SMS, and much more to encourage customers to leave reviews hassle-free. Don’t forget to invite loyal customers to your loyalty program or tag them on social media to spread positive word-of-mouth.

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Medallia vs. Qualtrics vs. Lumoa: A Buyer’s Guide

Lumoa

At the same time, your customers expect to get the same level of support , no matter if they reach out on Facebook or via email. Customer experience platforms make it possible to manage all the customer data in one platform and reach out to them when they need it. Think ChatGPT but for your customer insights.

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Are you on these 40+ powerful eCommerce review sites?

BirdEye

Hotel review websites you can’t ignore What makes hotel review websites a reliable source of information before any traveler plans their journey is that reviews here offer a realistic and informed perception of accommodations, amenities, and services. Here are the two top sites for hotel reviews most people trust: 40.

Travel 59