InMoment XI

JANUARY 17, 2024

What is Guest Experience? Guest experience refers to the overall impression and satisfaction that a guest has during their interactions with a hospitality brand or establishment, such as hotels, restaurants, resorts, and attractions.

Guest Experience 260

Guest Experience Hospitality Hotels Travel 260

Beyond Philosophy

JUNE 1, 2015

Are, beyond customers who would be loyal anyway, are they driving more purchase activity and narrowed consideration sets? And, what is the impact of loyalty programs on enterprise profitability? Key among these are: Integrate Loyalty Into the Full Experience. Michael Lowenstein, Ph.D., Use the Data.

Loyalty Programs 84

Loyalty Programs Loyalty Airlines Hotels 84

BirdEye

NOVEMBER 30, 2023

Build partnerships with hotels and destinations Networks and partnerships can come in handy when you are a growing business with a small footprint in the market. You can benefit from the hotel and destination’s popularity and secure clients from their referrals. Offer exclusive tour packages and improve customer delight.

Travel 108

Travel Marketing Social Media Hotels 108

Currency Alliance

NOVEMBER 16, 2021

What is strange today, is that most brands have evolved their public-facing ecommerce platforms into dynamic, content-rich, and personalized shopping experiences, while their loyalty program redemption catalog may not have changed in ten years, leaving it looking static with minimal appeal. tours or museum visits.

Loyalty 52

Loyalty Loyalty Programs Touchpoint Hotels 52

Currency Alliance

NOVEMBER 16, 2021

What is strange today, is that most brands have evolved their public-facing ecommerce platforms into dynamic, content-rich, and personalized shopping experiences, while their loyalty program redemption catalog may not have changed in ten years, leaving it looking static with minimal appeal. tours or museum visits.

Loyalty 52

Loyalty Loyalty Programs Touchpoint Hotels 52

Clarabridge

SEPTEMBER 8, 2015

Scott Weiler, vice president of marketing & communications at Sonesta Hotels ( www.sonesta.com ) saw a need for the management group to get more serious about listening to guest comments in order to improve the loyalty program as well as other elements that got guests to come back and tell others about Sonesta.

Loyalty 40

Loyalty Hotels Hospitality Loyalty Programs 40

OpinionLab

MARCH 12, 2015

Customer Experience Management. Going back to the persona example, think of the power at your fingertips if you are able to learn about your customers based upon the feedback they have provided and take action based off that knowledge. Customer Experience Management. Immediate Action.

Voice of Customer 68

Voice of Customer Multi-Channel Feedback Hotels 68