Myra Golden

JULY 29, 2019

I know these ideas work because I’ve used them in call centers I’ve managed, and right here at Myra Golden Seminars. I keep things spicy at Myra Golden Seminars by regularly getting the team out for fun. Here are three things I know for sure meaningfully motivate employees. Plan a Team Building Outing.

Seminar 61

Seminar Customer Service Call Center Customers 61

Bold360

DECEMBER 1, 2016

Customer experience (CX) software helps companies gain valuable insight into their audience’s mindset to tailor products, services, and support to customers’ needs and expectations. With myriad features and functionality, evaluating customer experience software isn’t a cut-and-dry process. Anna Morrish.

Customer Experience 104

Customer Experience Customers Consulting E-support 104

Myra Golden

JULY 31, 2019

How to Handle Difficult Customers (with a focus on de-escalation). Thanks to the Internet and social media, customers are savvier now than ever before. Although this sounds like a good thing, the net result is an increase in stress for frontline customer service professionals. Training Length: 30 minutes, with knowledge checks.

Seminar 55

Seminar Magazine Social Media Customer Care 55

Myra Golden

MARCH 18, 2020

One night I stood less than two feet away from an angry customer who slapped my co-worker during a Blue-light Special. Years later, as a call center manager, challenging customers and frequent escalations forced me to search for reliable approaches to delivering bad news and de-escalating intense interactions.

Seminar 52

Seminar E Commerce E-support Magazine 52

Myra Golden

APRIL 15, 2019

I end all of my customer service workshops by asking participants to write down three words. After every major project we take on at Myra Golden Seminars, I sit down and ponder Start, Stop, Continue. Sign up for my email list and learn specific tips, approaches, and phrases to help your employees help your customers.

Seminar 75

Seminar Workshop Feedback Communication 75

Myra Golden

JUNE 9, 2019

I usually tell my client that I’m bringing my family with me on trips because I like to have my daughter attend seminars to see what I do. Talk to your client/employer about your goals for “Take Your Daughter to Work” Day. Your kids are impressed with what you do 40 hours a week.

Seminar 78

Seminar Travel Events Webinar 78

Myra Golden

JUNE 13, 2017

Training is customized to your needs. She took the time to listen to our needs and created workshops that combined her expert knowledge with the specific customer-service ethos we want ingrained in our employees. . Her personal stories and experiences were insightful and valuable. • Myra is a wonderful and engaging speaker.

Workshop 55

Workshop Seminar Customer Service Engagement 55