InMoment XI

JANUARY 4, 2024

It can be argued that the customer experience is more important in retail than any other industry. The retail customer experience is also a complex one. It encompasses the in-store experience just as much as it does the online experience. What is the Retail Customer Experience?

Retail 260

Retail Customer Experience Social Media NPS 260

CloudCherry

MARCH 19, 2018

It tells you if you’re actually doing the right things, whether the initiatives you take impact the customer as well as your business in a positive way and also cut down on investments that aren’t delivering the expected returns. Merely investing in a Customer Experience Management tool doesn’t suffice.

Customer Experience 247

Customer Experience Lifetime Customer Financial Culture 247

CloudCherry

MARCH 19, 2018

It tells you if you’re actually doing the right things, whether the initiatives you take impact the customer as well as your business in a positive way and also cut down on investments that aren’t delivering the expected returns. Merely investing in a Customer Experience Management tool doesn’t suffice.

Customer Experience 150

Customer Experience Lifetime Customer Financial Culture 150

Bold360

MAY 26, 2020

The term “customer experience” (CX) doesn’t seem to have a standard definition, but it’s often used interchangeably with customer journey, brand perception and customer engagement. omnichannel engagement) across the entire customer journey. Why is Customer Experience (CX) so important?

Customer Experience 52

Customer Experience Net Promoter Score NPS Touchpoint 52

Kayako

MAY 18, 2017

Why is context missing from customer support journeys? The missing factor that’s critical—and missing from thousands of customer experiences across the globe—is feeling understood. When you endure frustration like this to get help, it’s no wonder people abandon your business in search of a better customer experience.

Loyalty 89

Loyalty Customer Journey Exceptional Customer Service Lifetime Customer 89

BlueOcean

OCTOBER 6, 2020

Those data points still play a role in measuring performance, but your partner should have their eyes set on the bigger picture of customer success. Is your partner focused on metrics that help you assess and elevate customer loyalty or promotion and advocacy? How do those NPS and CSAT scores look?

Customer Care 156

Customer Care Contact Center Net Promoter Score Metrics 156

AskNicely

NOVEMBER 7, 2018

Why Customer Advocacy? Win New Customers — Leverage word-of-mouth marketing to build strong acquisition campaigns and create brand loyalty through real-time customer feedback. Increase Revenue — Loyal customers spend 67% more than new customers. Reduce Churn — Loyal customers stay with you longer.

Feedback 60

Feedback Net Promoter Score Lifetime Customer NPS 60