Customer Focused Customer Service Guest Experience Hospitality 
ShepHyken
JANUARY 25, 2021
Each week I read a number of customer service and customer experience articles from various resources. Real Leaders) The title of this story is a line we use at my house when a product or service is unusually challenging. Customer service expert Chip Bell sets the stage with a story.
ShepHyken
OCTOBER 3, 2016
Each week I read a number of customer service articles from various online resources. Customer Service Week: Appreciating Clients and Employees Gives You an Edge by Sandra Idossou. My Comment: This week is International Customer Service Week. Here are my top five picks from last week.
Experience Investigators by 360Connext
JULY 16, 2019
One day of customer experience discussion does not make a customer-focused company. How often do you discuss customer experience strategy in your regular communications to employees? What traits and behaviors are critical to delivering on your customer experience?
Expert insights. Personalized for you.
155 
Let's personalize your content