Customer Insights Innovation Multi-Channel Travel 
TechSee
JUNE 16, 2022
By leveraging new technologies such as computer vision , virtual visits and self-service AI-driven solutions, companies have a huge opportunity to turn customers into brand advocates. This list is an homage to the business leaders and influencers pushing the envelope when it comes to innovation in customer experience.
Currency Alliance
JUNE 16, 2020
While travel and retail brands have made a lot of progress in the last 24 months, the bulk of innovation has come from other consumer sectors – including media businesses, entertainment, and telecoms providers, which in recent years appeared to regard loyalty as a lost cause. A disloyal generation? Great service in unexpected places.
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Thunderhead
JULY 15, 2019
Intent: The firepower behind customer-driven journeys. Naturally, customer-driven journeys necessitate handing over a degree of orchestration ‘control’ to our customers. Each individual journey then forms naturally, across channels and along the path of ‘least effort’. To make change, measure change.
Experience Matters
APRIL 7, 2015
The CxVE Awards were judged by five noted customer experience experts: Mila D’Antonio (Editor-in-Chief at 1to1 Media), Desirree Madison-Biggs (Customer Experience/NPS Programs Director at Airbnb.), Confirmit’s commitment to fostering innovation is nothing new. This year’s crop of candidates was quite competitive. Confirmit.
Currency Alliance
MAY 9, 2022
The shift to API-first software is the biggest business opportunity of the digital era, since it allows enterprises to serve customers in a smooth and consistent manner via multiple digital and physical channels, and allows customers to choose how they engage with a brand. . Standardization.
Currency Alliance
APRIL 10, 2021
The loyalty profession is characterised by cognitive entrenchment, as well as technological backwardness which further limits innovation. The 40-60% of less frequent customers are a far larger commercial opportunity. Capture exclusive customer insight. Push your team to capture exclusive customer insight.
Currency Alliance
FEBRUARY 10, 2021
Grocery chains tend to have high frequency and high monthly spend, so they can reach 60-75% customer participation. Travel programs work well for frequent business travelers, but deliver little value to the 95% of people who don’t travel often. Push your team to capture exclusive customer insight.
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