Heart of the Customer

MARCH 28, 2018

The CXPA identifies six disciplines as core to an effective CX program: CX Strategy Customer-Centric Culture VOC Customer Insight & Understanding Experience Design Improvement &Innovation Metrics &Measurement ROI Organizational Adoption & Accountability This white paper, written in conjunction with Intouch Insights, […].

White Paper 60

White Paper ROI Customer Centricity Culture 60

CloudCherry

JANUARY 22, 2020

A recent Forrester white paper entitled How to Transition Your Voice-Of-The-Customer Vendor explains that “failure is not always the vendor’s fault.” Not Acting on Insights. Failure to translate insights into action. Not Monitoring Changes in Customer Perception. Unproven ROI. Works Cited.

White Paper 243

White Paper Social Media Feedback 2019 243

Eptica

FEBRUARY 6, 2019

Listening to customer insight can help deliver these changes, and ensure they deliver ROI. Therefore, you need to ensure that customer experience remains the priority during periods of change – after all many changes are originally designed to ensure your business better meets customer needs.

2008 73

2008 White Paper 2019 Automotive 73

Confirmit

MAY 29, 2018

Voice of the Customer refers to the way an organization collects customer feedback, analyzes the data, distributes it to the right people and takes action on these insights in order to generate financial benefits. Why Does Voice of the Customer Matter? White Paper. Case study.

Multi-Channel 40

Multi-Channel Customer Journey Mapping White Paper Competitive Advantage 40