Customer Journey Mapping Customer Success Metrics Roadmap 
Education Services Group
JUNE 20, 2023
Now buckle up for the longest segment of your customers’ experience: Service. Continuing our series investigating all the stages of a customer journey map, I’m diving into everything that makes (or breaks) this chapter of the CX story. We’ve talked Awareness, Consideration, and Acquisition.
InMoment XI
JANUARY 10, 2023
Before you know it, you’ve got different departments using separate technologies and focusing on different metrics—fragmenting your understanding of the customer experience. . And of course, they’ve got a product team constantly working to improve their software with customers in mind.
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CustomerSuccessBox
APRIL 12, 2022
While the core of the Customer success function involves anticipating client difficulties and providing proactive solutions to the customers. The needs of customers are continuously evolving and with that, you as a business should also reshape your strategy to keep up with the trend and maintain the growth of your business.
Gainsight
JULY 5, 2022
On the other hand, if your dollar churn rate is really low but your logo churn is high, it might be telling you that you’re pricing strategy is off, or you’re selling to customers who are simply too small to be a good fit for your product. Customer Journey Map. Net Promoter Score (NPS). Net Retention Rate (NRR).
SmartKarrot
OCTOBER 27, 2020
Customer success is a relatively new function in businesses today. To stay intact with a plan and progress in a foolproof way, a customer success roadmap can help. There are many areas you need to look into while implementing customer success in your organization. Benefits of customer success roadmap.
ChurnZero
APRIL 8, 2020
How Online Communities Create Customer Advocacy and Retention. This is a guest post by Danielle Juson is a Customer Success Community expert at inSided. Isn’t it great when you have a customer that not only keeps using your product, but shouts about how great it is too? developing customer advocacy is a must.
Amity
JANUARY 9, 2019
One of the most exciting aspects of developing customer success strategies is looking at how Customer Success is (or should be) integrated with other areas of the organization. It can also happen when the senior leadership team has not agreed on and adopted a cohesive customer success strategy and culture.
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