Horizon CX

JUNE 10, 2022

The customer journey map (CJM) is a useful and crucial tool to help businesses uncover and visualize the experience their customers have when interacting with the brand from the customer’s point of view. That last underlined phrase underscores the criticality and validity of the customer journey.

Customer Journey 52

Customer Journey Customer Journey Mapping Net Promoter Score NPS 52

Michel Falcon Experience

OCTOBER 21, 2019

To put it another way, their engineering, business development, and brand teams are much larger than their customer service or HR teams and receive a larger piece of their operating budget. These companies are focused on customer acquisition through PPC, Facebook ads, expensive sales seminars, influencer marketing and more.

Customer Service 111

Customer Service Customer Journey Mapping Customer Centricity Advertising 111

COPC

AUGUST 10, 2016

will be hosting a Customer Journey Mapping Workshop –. will lead a discussion on the what, why, and how of customer journey mapping. Brenstein will lead a wider group discussion about customer journey mapping, delivering on brand promise and improving the customer experience.

Events 40

Events Customer Journey Mapping Workshop Hotels 40

ProProfs Chat

MAY 29, 2020

Map Your Customers’ Journey: Just walking a mile in your customers’ shoes is not enough; map this journey out. Make use of customer journey and customer experience maps to accurately track the various touchpoints and the impact they have on your customers.

Touchpoint 72

Touchpoint Social Media Advertising Seminar 72

COPC

APRIL 14, 2016

This one-day session showcases a team of industry experts examining the findings of the Customer Experience Management Benchmark (CXMB) report. hosts a lunch seminar with Contact Centre Institute of New Zealand (CCiNZ) to discuss customer journey mapping. Location: Petco corporate office, from 8:30 am to 3:00 pm.

Events 40

Events Seminar Workshop Customer Journey Mapping 40

Confirmit

JULY 23, 2017

Last week, I had the pleasure of joining 50 CX professionals at our seminar “Next big thing in measurement and metrics: Harness the power of CX innovations” We were very lucky to have this event hosted by our client, Be The Match , in their state of the art offices in Minneapolis.

Metrics 40

Metrics Measurement Innovation Net Promoter Score 40

Customer Guru

AUGUST 21, 2018

He brings a wealth of knowledge and hands-on experiences to his keynotes and seminars. John is consistently helping his clients create a magical customer experience like Disney. He has been successful in showing businesses, teams and communities how to create a Disney-like experience and culture. Joseph Michelli Follow @josephmichelli.

Customer Experience 115

Customer Experience Consulting Books Customer Experience Professionals 115