Experience Investigators by 360Connext

APRIL 23, 2024

Let’s explore customer experience management (CEM), its pivotal role in shaping customer lifetime value , and strategies for measuring the return on investment of CX initiatives. If you have customers, then they’re having an experience with your brand, your products, and at every step in their journey.

ROI 260

ROI CEM Net Promoter Score Customer Experience 260

InMoment XI

JULY 4, 2022

And due to these conditions, businesses need to justify the return on investment (ROI) for every initiative—including their customer experience (CX) program. Unsurprisingly, the answers were return on investment, finding budget space, and enabling stakeholder buy-in. and compiled them into a report. 4: Don’t Stop.

ROI 493

ROI Return on Investment Social Media Measurement 493

SurveyGizmo

NOVEMBER 4, 2021

As you do, your data is integrated via API to the gaming company’s customer relationship management (CRM) platform and player profile database. A customer support agent runs a report on top-tier players for your favorite game and your profile appears. Three questions and you’re done. You get back to playing your game.

2022 98

2022 Return on Investment Customer Relationship Management ROI 98

Totango

SEPTEMBER 22, 2022

Totango empowers customer service teams to design and run any customer journey at scale and accelerate customer success using an all-in-one interface. You can track customer health and take steps to increase customer satisfaction. SaaS CRM (Customer Relationship Management) Solution.

White Paper 71

White Paper Advertising Sales Social Media 71

Totango

NOVEMBER 23, 2021

If you’re using your customer relationship management tool as a customer success platform instead of using a dedicated CS tool, you’ll eventually reach a point where your workload exceeds what your CRM can handle. However, these are primarily sales functions, not customer success functions.

Net Promoter Score 92

Net Promoter Score Return on Investment Sales Customer Journey 92

Experience Investigators by 360Connext

FEBRUARY 9, 2021

So… Is customer experience worth it? Two thoughts come to mind: Customer experience can be tied to three areas of specific, tangible returns on investment. BUT the question is flawed — customer experience happens whether you’re intentional about it or not. But how do we know these numbers?

Customer Experience 261

Customer Experience Net Promoter Score Culture ROI 261

CloudCherry

JANUARY 21, 2020

Notably, Aberdeen’s research found that best-in-class VoC leaders achieved measurable financial and operational benefits. The takeaway is clear: Listening to customers helps companies understand and address customer needs. VoC leaders also see an uptick in customer and employee engagement metrics.

Feedback 195

Feedback Net Promoter Score Financial Customer Centricity 195