Customer Journey Insurance Technology Virtual Agent 
Pointillist
SEPTEMBER 28, 2021
Enterprises expect contact center leaders to transform call centers into customer experience hubs, delivering the exceptional experiences that customers demand and drive long-term growth. Advances in digital technology have reshaped customer expectations for exceptional experiences.
Interactions
JANUARY 16, 2020
But, once I got to the doctor’s office, I was asked to resubmit my insurance information because the new booking system and current patient system were not integrated. . For example, let’s take a look at virtual agents, such as Interactions Intelligent Virtual Assistant (IVA), which are a common digital transformation initiative.
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TechSee
FEBRUARY 12, 2018
This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. Well, if you happen to be in customer service, this list is for you. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018.
TechSee
FEBRUARY 12, 2018
This year’s MWC promises to be a huge event, with 2,300+ exhibitors presenting the latest and greatest in mobile technology to 108,000+ attendees from 208 countries. Well, if you happen to be in customer service, this list is for you. We’ve narrowed down the 5 key customer service technology trends to watch out for in 2018.
Interactions
JANUARY 16, 2020
But, once I got to the doctor’s office, I was asked to resubmit my insurance information because the new booking system and current patient system were not integrated. . For example, let’s take a look at virtual agents, such as Interactions Intelligent Virtual Assistant (IVA), which are a common digital transformation initiative.
TechSee
NOVEMBER 19, 2019
Interactive voice response (IVR) allows a company’s computer system to engage with customers through voice and touch-tone telephone keypads. From its introduction in the 1970s, it has become increasingly common thanks to increased CPU power and advances in speech applications that have made the technology cheaper to deploy.
Kustomer
JUNE 10, 2021
The modern customer lives in a world of mobile phones, uploading to the cloud and for companies to keep up with the ever changing customer-scape, they have to adapt to new technologies to stay relevant. It’s important that leaders stay informed on the latest CX technologies to keep customers happy. Is that fair?
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