West Monroe

APRIL 3, 2023

To be successful, utilities need a dedicated process for proactively identifying interdependencies across a project’s lifetime—from establishing governance to tracking timelines to risk management. Even small-scope changes can cause a ripple effect of delays.

Management 52

Management Government Technology Roadmap 52

PeopleMetrics

JANUARY 25, 2018

NIST 800-171 applies to Controlled Unclassified Information (known as CUI) shared by the federal government with a nonfederal entity. In other cases, however, there may not be a law, contract or agreement that specifically addresses how the CUI data received from the federal government should be protected.

Government 79

Government Document Customer Relationship Management Information 79

SmartKarrot

JANUARY 5, 2021

He is the Executive Director at The Customer Success Association and as the Director/Analyst of Mikael Blaisdell & Associates Inc. , he has been supporting the customer relationship management professionals and teams for over decades now. Customer Success can help B2B companies retain more profitable customers.

Customer Success 21

Customer Success 2021 Chief Customer Officer Leadership 21

SurveySensum

JULY 14, 2020

Kaye Chapman – Learning & Development Manager at Comm100 and CX Accelerator Community Organizer. She holds an MA gained through University College London, the top university for education in the world, and currently works as a Learning and Development Manager at Comm100. Lead CX Analytics and Insights Manager at CenturyLink.

2020 132

2020 Customer Experience Magazine Consulting 132

ClearAction

SEPTEMBER 28, 2015

Here are 10 essentials for Marketing Operations value for your marketing organization, and for your company, customers, and other partners and stakeholders: 1) The Automator. This role is sometimes referred to as Marketing Guidance or governance. 6) The Social Butterfly.

Marketing 62

Marketing Reference Roadmap Government 62

Comm100

FEBRUARY 6, 2018

Cision provides insights into things like social media engagement, brand health, crisis mitigation, consumer sentiments, social impact, investor relations, government relations, and more. Comm100’s social media integration helps businesses to serve their customers on Facebook, Twitter, and Facebook messenger just like they would on live chat.

Customer Engagement 42

Customer Engagement Engagement Social Media Omnichannel 42