ChurnZero

MARCH 31, 2020

7 Key Takeaways from ‘Fortifying Customer Relationships During COVID-19’ Webinar. During this time of economic instability, it’s critical that Customer Success teams protect and provide business continuity to their customers. Customer Success is about helping your customers realize value with your product.

Webinar 72

Webinar Customer Relationships Leadership Customer Success 72

SurveySparrow

FEBRUARY 22, 2023

Reduce customer churn across channels with its conversational surveys. Improve customer relationships with not just surveys but with SurveySparrow’s Feedbot , too. This amazing tool allows you to collect feedback from multiple channels to automatically organize the generated insights into a list for future roadmap development.

2023 52

2023 Feedback ROI Customer Satisfaction 52

SmartKarrot

NOVEMBER 24, 2023

As a seasoned customer success expert navigating the intricate landscapes of technical and highly educated users, I’ve witnessed firsthand the transformative power of upselling in achieving account expansion and fueling revenue growth. Deep Dive Analytics: The cornerstone of any successful upsell strategy lies in data-driven insights.

B2B 10

B2B ROI Return on Investment Roadmap 10

SmartKarrot

FEBRUARY 17, 2021

Manage a team of technical account managers (TAM) responsible for ensuring the technical goals of customers are met. Establish a relationship with key ecosystem partners and build joint upsell opportunities. Transform customer feedback into actionable product roadmap items. Apply here: [link] Role: Director / Sr.

Customer Success 10

Customer Success Return on Investment Roadmap ROI 10

SmartKarrot

JUNE 30, 2021

This is through product education, better onboarding, customer relationships, and improved adoption. This means customers who come from freemium or free trials. These goals are product objectives that help understand growth and customer satisfaction. Some of the top product adoption metrics include-. Time to Value.

Social Media 10

Social Media Roadmap Customer Success Metrics 10

Circular Edge

MAY 10, 2022

For example, products-based companies typically have modules for accounting, inventory and order management, customer relationship management (CRM) and, if they produce or assemble products, manufacturing. Aim to minimize customizations. Always ask for reference customers, and check out success stories. Who Uses ERP?

Financial 52

Financial Multi-Channel Information Management 52

SurveySensum

SEPTEMBER 11, 2023

Customer Experience This category is all about understanding your customers’ feelings and experiences with your product. Key metrics include: Net Promoter Score: NPS gauges customer loyalty by asking how likely customers are to recommend your product to others. NPS helps you gauge customer satisfaction and loyalty.

Metrics 52

Metrics 2023 Net Promoter Score Measurement 52