Customer Relationships Customer Service Entertainment Guest Experience 
ShepHyken
OCTOBER 31, 2017
With more than 12 years of experience in the Hospitality, Tourism, and Attractions Industry, Joshua specializes in guest experience training, feedback analysis, mystery shopping, and quality assurance consulting.
CSM Magazine
SEPTEMBER 28, 2016
They became the “love airline” with the flashy flight attendants and the most entertaining flight experience. The President Emeritus, Colleen Barrett, has a favorite saying about Southwest Airlines: “We are a Customer Service Company; we just happen to fly airplanes.”.
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