BirdEye

JULY 5, 2023

Why does relationship marketing work? Relationship marketing works as it helps you understand your audience better and allows you to stay in constant touch with your customers. Outdo your competition – Relationship marketing can help you create a loyal customer base who will prefer to stay with you over your competition.

Marketing 98

Marketing Social Media Loyalty Programs Customer Retention 98

Lumoa

FEBRUARY 9, 2023

It encompasses activities such as customer retention, customer loyalty programs, customer feedback surveys, customer reviews and ratings, customer panel discussion groups, customer support services, and more. Social Media You might be wondering why social media is on the list.

Definition 178

Definition Net Promoter Score Customer Experience B2C 178

Up Your Service

MAY 3, 2017

Our previous blog post demonstrated the power of customer voice in an unsolicited book review from a technology industry guru. Read on… Customer loyalty is a powerful marketing force that travel and hospitality businesses are always chasing. Good or bad, social media massively amplifies the word-of-mouth effect.

Hospitality 74

Hospitality Travel Brands Airlines 74

Thematic

NOVEMBER 13, 2018

We have more data than ever before, but drawing insights from that data to actually understand your customers “voice” is extremely difficult. What is Voice of Customer (VOC)? You might have access to lots of customer feedback without realizing it! But how do you do it well?

Voice of Customer 101

Voice of Customer Net Promoter Score ROI NPS 101